How to cancel DEWA and get the deposit back?

how to cancel DEWA and get the deposit back

You can get a DEWA refund by choosing one of the following methods:

  1. Through IBAN
  2. Through Western Union
  3. Through Customer Care


Moving out of Dubai or relocating within the city involves various tasks, including settling utility bills.

If you are planning on visiting Canada here is how to get Canadian Visa from Dubai. While moving out of Dubai make sure you have cleared all the traffic fines. You can check traffic fines online.

When you set up a Dubai Electricity and Water Authority (DEWA) account, you’re required to pay a security deposit.

This deposit ensures coverage for electricity and water connection charges. However, when you’re moving out or shifting to a new place, you can request a refund of this deposit.

In this blog, we will discuss how to cancel DEWA and get your deposit back in easy-to-follow steps.

What are the requirements to get a DEWA refund?

To request a DEWA deposit refund online, you must meet these requirements:

  • Move out of the premises where your DEWA connection is active.
  • Make sure you have provided an updated email address and contact number to DEWA.
  • Verify that there is a credit amount in your DEWA account.
  • If your contact information isn’t up to date, you can easily update it via the DEWA mobile application.

So, how to cancel Dewa and get the deposit back? For a refund, log in to your DEWA account via mobile app or website. You can choose different options for refund which are discussed later.

Option 1: Through IBAN

To get a refund via IBAN follow the given steps:

  1. Provide a bank document showing your IBAN with your name on it.
  2. Enter the verification code sent to you via email or SMS.
  3. Once submitted, you’ll get a confirmation on your phone.
  4. The refund amount will be transferred to the bank account you provided.

Refund for Companies

To request a refund from DEWA, companies need to apply to their letterhead with updated contact details.

They must also provide only one IBAN per account deactivation request. Following these simple steps ensures a hassle-free refund process for companies.

Option 2: Through Western Union

To get a refund via Western Union follow the given steps:

  1. Choose how you want to receive the verification code.
  2. Enter the verification code you received via email or SMS.
  3. You’ll receive a notification containing the Money Transfer Control Number (MTCN).
  4. Take the MTCN to any Western Union branch to collect your DEWA refund.
Option 3: Through Customer Care
  1. Visit the DEWA customer care center.
  2. Choose your refund option: IBAN, Western Union, another active account, or cheque (for amounts over AED 200k).
  3. Contact customer care via interactive voice response (IVR).
  4. Verify your account details.
  5. Settle any outstanding amount, if applicable.
  6. Receive confirmation notification.
What are the Charges and Time taken for the refund process?

Charges for the process

  • DEWA doesn’t charge fees for IBAN or other account number refunds.
  • Refunds via cheque incur a charge of AED 20 + VAT.
  • Refunds through Western Union are subject to a charge of AED 18.37 or 1% of the total refund amount, whichever is higher.

Time taken 

Refund time for cheques is approximately six days but if you are choosing refund via IBAN or Western Union, the transfer takes around three days.

What is the deposit limit for each method?

Each method has a certain limit for the refund:

IBAN refunds 

IBAN refunds have a limit of less than AED 200,000.

Western Union

Western Union refunds have range from AED 20 to AED 18,000.


Cheques are issued for amounts exceeding AED 200,000.


How to cancel the DEWA contract?

To cancel your DEWA contract, contact the DEWA Customer Care Center via IVR and choose the option for deactivation of electricity and water service.

What is the DEWA cancellation fee?

The DEWA disconnection fee for disconnecting large meters is AED 300.

How long does the DEWA disconnection process take?

DEWA typically takes about 24 hours to close upon move-out after the request submission for disconnection.

Can the DEWA deposit be refunded?

Yes, the DEWA deposit is refundable. The security deposit for electricity and water connections is AED 2,000 for apartments and AED 4,000 for villas.

How to check DEWA status online?

To check your DEWA status you can visit the DEWA app or their official website.

how to cancel DEWA and get the deposit back

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