how to cancel du postpaid plan

To cancel du postpaid plan follow the given steps:

  1. Download and open the Du app.
  2. Tap the three dots next to your plan.
  3. Choose “Cancel Plan” from the menu.
  4. Fill in the necessary info and state the reason for cancellation.
  5. Await a call from a Du agent to complete the process.


Emirates Integrated Telecommunications Company, known as Du, is a major telecom provider in the UAE.

They offer a range of services including fixed-line phones, mobile phones, internet, and digital television. Established in 2007, du has become one of the leading options for communication and connectivity in the country.

In this blog, we will talk about how to cancel du postpaid plan.

How to cancel the du Home service plan via the app?

To cancel a home service plan through the du App, follow these simple steps:

  1. Click on the three dots next to your plan.
  2. Select “Cancel Plan” from the options.
  3. Fill in the required information and provide the reason for cancellation.
  4. After completing the steps, expect a call from one of Du’s agents to finalize the process.

For clarification on how your outstanding bill is calculated, click here.

How to fill out the du cancellation form?

If you want to make sure that your cancellation process faces no problems then follow the given steps to fill out the cancellation form.

1: Get the cancellation form from Du’s website or a service center.

2: Fill in your details such as your name, contact info, and du account number.

3: Clearly explain why you are canceling the postpaid plan.

4: List any services you want to disconnect or cancel.

5: Complete all required sections and add any necessary documents.

6: Double-check everything to make sure all of the information is correct.

7: Sign the form and submit it to a du service center or send it via email.

How to e-sign and fill the cancellation form in softcopy?

To fill out the softcopy of the form click here and follow the given steps:

1: Access the form by using the “Get Form” option or simply click on the template preview to open it in the editor.

2: Carefully type in the required information in the fillable fields.

3: Use the Cross or Check marks in the top toolbar to select your answers in the list boxes.

4: Utilize the Circle icon for answering Yes/No questions.

5: Review the document several times to ensure all fields are completed accurately.

6: Insert the current Date using the corresponding icon.

7: Add a legally binding e-signature by going to Sign -> Add New Signature and selecting your preferred option: type, draw, or upload an image of your handwritten signature. Place it where necessary.

8: Finish filling out the form and click on the ‘Done’ button.

9: Download, save to the cloud, print, or share the completed form directly from the editor.

Who needs the du cancellation form?

Du cancellation form is required by:

  • Customers who no longer require du services and wish to terminate their contract.
  • Individuals who have finished their du subscription and desire to discontinue the services.
  • Customers who are dissatisfied with the quality of du services and seeking to cancel their subscriptions.
Important points to consider before postpaid cancellation

Before requesting cancellation, do consider the following:

  • Ensure all outstanding dues on the account are paid in full.
  • If canceling within the contract period, you will be charged one month’s rental.
  • Monthly rental for the current month will be charged on a pro-rata basis.
  • Any remaining router installments must be paid in full.
  • If you haven’t opted for a new router with the new du Home plans, you won’t be charged for the router in case of early termination of the contract.


What is the du cancellation fee?

The cancellation fee for the Executive Plan with Du is AED 2,000.

What will happen if I don’t pay du bill?

If you fail to pay your DU bill by the due date, DU may charge a late payment fee, suspend, cancel, or block your services and equipment.

How can I deactivate du vas service?

To deactivate DU value-added services (VAS), you can follow these steps:

  • To activate a service, send ‘1’ via SMS to 2506.
  • To deactivate a service, send ‘D’ via SMS to 2506.

Can I cancel the du postpaid plan anytime?

Yes, you can cancel your postpaid plan at any time. However, it’s advisable to complete the remaining duration of your existing contract to avoid pre-termination fees.

Can a phone plan be canceled?

Yes, you can cancel your phone plan. Simply contact your mobile phone provider and inform them of your desire to cancel your contract.

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